FAQ: Custom Orders
What are the digital file requirements for custom orders?
A portable backdrop system from Shows To Go Backdrops can be completely set-up and ready for a performance in under 2 minutes.
Can you help us prepare our design?
Our standard frame 5x8, 8x8, 10x8 and 12x8 portable backdrops are all designed for easy set-up by one person. Mega-size backdrops (14x8, 17x8, and 10x10) and backdrops with the heavy duty frame set-up easier with two people.
Can you set-up our logo for a “Step and Repeat” layout?
Yes, standard step and repeat logo set-up is included with all our step and repeat product pricing. Just send us your logo and we will do the rest.
Does Shows To Go Backdrops offer custom artwork services?
Yes, we have artists available to turn your ideas and concepts into a beautiful custom backdrop or display. Visit our custom artwork page for more information.
We have a unique project, can you help?
We love unique and challenging projects, and have a talented team of production engineers and designers to help bring your backdrop / display concept to reality. Contact us to discuss your needs.
How do I send you our artwork?
Large files can be sent to us using WeTransfer. This is a very easy, free file transfer service. Use “firstname.lastname@example.org” as the recipient address. You can also send us a drop box or other online file storage link.
What is the turnaround time for a custom order?
Normal production time is 7-9 business days for all custom orders. Production time starts after receipt and approval of print-ready artwork. Artwork received that does not meet our specs will delay production. Please let us know at time of ordering if you have a deadline to receive your custom order.
Do you accept rush orders?
We do offer rush production for a fee of $150. This moves your order to the front of the production line and reduces the production time to 6-7 business days. If you need rush service, please contact us prior to placing your order to confirm availability and arrange payment of rush order fee.
You can also always choose to upgrade to a faster shipping method during checkout to speed up your delivery time. Faster shipping time, however, does not decrease the production time.